…for the new edition

As writing progresses, we’ll keep this Table of Contents file updated.

The new edition will be the same dimensions, and 16 or 24 pages longer.

We ARE leaving many things out of the new edition. To date we’ve  cut about 150 pages.  If you see a favorite page missing, lobby us! We’ll post it online. We may also create an e-book with the detailed materials that we’ve left out of the print version.

If you spot an oversight in terms of something we should be adding, let us know.

There are three main audiences for the book. First are students and trainees who are studying mediation, negotiation, and conflict resolution. Second are all those who are actively engaged in this work already who want fresh ideas, clearer concepts, and who will use this book as a resource rather than as a training manual. Third are the people who find themselves in a mediator role and need quick advice and templates because they are facilitating a hot conflict meeting tomorrow!

Preface, table of contents

Chapter 1: Overview

What is mediation?
Why does mediation work?
The mediation process
Process-centered mediation
Guiding principles

Chapter 2: Getting to the Table

Assessing conflicts: what’s happening?
Crossing a boundary
The conflict core
The conflict spiral
The pleasures of conflict
The conflict triangle
High & Low Context

Assessing: is mediation the best path?
How parties get to mediation
Bringing parties to the table
Initial conversations
Approaching the other parties
When YOU initiate
Should I be the mediator?
Mediating as a team or panel
Arranging the mediation
Preparing them to Participate

Chapter 3: The Mediation Session Part 1 Exploring the Situation

Getting Ready
Setting up the space
Opening
Exploring the situation
Listening to each perspective: Initial Go-Round
The Exchange
Exchange: Facilitating
Exchange: Start with information
Exchange: Checking out interpretations
The Exchange: The Path to Interests
Exchange: Exploring their concerns
Exchange: Filter until it’s tactful, then FLIP IT.Exchange: Towards reconciliation
Exchange: Shifting focus towards resolution
Separate Conversations & breaks
Separate Conversation template

Chapter 4: The Mediation Session Part 2 Reaching resolution

Reaching Resolution
Topic List
Options
Options: Together come up with ideas
Options: Working through
Options: Agent of reality
Decisions
Decisions:  Reviewing the agreement
Decisions: Listen for hesitations, no agreement 106
Writing the agreement
Writing the Agreement: Positive Framing
Closing
Multiple sessions
Afterwards: wrapping up

Mediator’s Toolbox

Chapter 5: Supporting the People

Your mediator’s toolbox
Giving good attention
Elements of good attention
Setting a tone
Setting the stage: the space
Acknowledging
Encouraging
Choosing your words
Avoid this Kettle of Fish
Towards cooperative mode
Dealing with defensiveness and shame
Attending to their needs
Protecting
Working with people in all their variety…
Mediating with children & teens
Mediating family conflicts
Mediating in the workplace
Emotionally Difficult Situations

Chapter 6: Facilitating the Process

Facilitating the session
The mediator’s responsibility
Establishing the parties’ role
Confidentiality in practice
Structuring the discussion
Orienting
Directing <–> Consulting
Impartial facilitating
Staying on track
Managing time & information
??? Asking questions ¿¿¿
Crafting questions
Clarifying
Checking
Different kinds of rewording
Summarizing
Working visually
Is this discussion productive?
Intervening
Is it time to quit?
Stopping the mediation
Facilitation challenges

Chapter 7: Resolving the Problem

Mediation terms
Interests
Neutral, actionable information
Checking out interpretations
Examples & Impact
Flip-it examples
Reframing: Tactful wording
Positions / Demands  –> Interests
Topics: What can be resolved?
Topics: What can’t be resolved?
Neutral about outcomes
Topic List examples
Eliciting ideas
Options: Types of Solutions
Fall Backs & Time Lines
What Ifs
Sample agreements
Final review of the whole  agreement:
Final review: Past, present, future

Chapter 8: Going further

Mediating informally
Mediation as a profession
Adapting the process
Who Benefits?
What does This model assume? value?
Mediation resources
Appreciating our contributors
Cheat Sheet final page or inside cover