Praise for the Mediator’s Handbook 4th edition


Two of the most impressive attributes of this publication are its practical utility and its broad applicability.  …  a simple, insightful, and eminently practical book that belongs on every mediator’s shelf — a well thumbed copy, that is!
—F. Peter Phillips Read the full review on his Business Conflict blog.


There is no shortage of detail, practical ‘how to’ material, tips and advice. … All of this content comes in a format which is extremely easy to read. You’ll find no unbroken acreage of soporific text in this book. Pages are punctuated with shaded sidebars, bullet points, cartoon-style graphics and tables. The accessibility of the lay out and design is complemented by the conversational style of the writing.

This is indeed an excellent reference book. Thirty years on and this long-simmering pot of soup continues to bubble along very nicely.

Brendan Donaghy Read the full review on Mediation Digest


This fourth edition of The Mediator’s Handbook updates and refreshes one of the true classic works in the field of mediation… and remains an organic work with both an attitude and a living heritage…. The methods suggested are invaluable.  A thorough and well-illustrated primer… which belongs on every negotiator’s bookshelf.  Highly Recommended.

—John D. Baker Read the full review in Negotiator Magazine.


The revised and expanded fourth edition of this mediation primer was released this fall and it’s well worth a look.  This text is practical, readable, and a great tool for new and experienced mediators.  If you have an older copy, the update is worth the price.

— #1 on the list of 10 gift books for mediators, 12/12, on  the delightful corejolt blog by Vancouver mediator and law professor, Sharon Sutherland.


Can you really make the classic book in its field even better?  In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding “Yes!”  This new edition of The Mediator’s Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!

—G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business. Author of the best-selling Bargaining for Advantage: Negotiation Strategies for Reasonable People and many other eminently readable and practical business books.


The fourth edition of The Mediator’s Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator’s Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict.

—Michael McIlwrath, co-author of International Arbitration and Mediation: A Practical Guide, and host of the long-running International Dispute Negotiation Podcast.


Two masters in the field of mediation, Caroline Packard and Jennifer Beer, have written a new edition of The Mediator’s Handbook. I have been teaching my students with [earlier versions of] this text for the last twenty-five years and it has proven to be an essential guide for the theory and practice of conflict resolution. This new handbook is even better.  It builds on the strength of the previous one, providing us with new insights into the complexities of conflict, and the realities of the facilitation, education, and practice of strategies that work.  We can all thank these two gifted women for sharing their experience and reflection with us.  They have influenced people all over the world and provided a framework for local, national and global conversations.  I just returned from the Middle East where I was able to share these new insights.  Thank you Caroline and Jennifer!

—Susan Sgorbati, Director, The Conflict Resolution Program, Bennington College Jones Chair for Social Activism and former Dean of Faculty.


The Mediator’s Handbook continues to be solid, and speaks to the needs of the par-

—Mohammed Abu-Nimer, professor of International Peace and Conflict Resolution, School of International Service, American University.


I love this beautiful book because it is created with a sincere experience of understanding human nature. It is free from the boringness of pedantic academic writing and the sometimes over-aggressiveness of legal culture. It is written with truly peaceful mediator’s mind.

—Dr. Hideaki Irie, Kyushu University, Faculty of Law, and a leader in developing mediation within Japan.