So what to call the skill set that in the previous Handbook was CONTROLLING THE PROCESS? Subheads include skills and decisions such as: directing conversation, summarizing, restating, protecting, intervening, when to quit. Each of the following verbs contain a fistful of assumptions about what actually happens or “should” happen in a mediation.

Controlling the process — the mediators are in charge, they structure the conversation, decide what content and behavior are acceptable, prevent hostility from getting out of hand.

Directing the process — similar goals, with a gentler hand, and with the implicit or explicit permission of the parties.

Managing the process — the mediators structure and facilitate, while consulting and persuading the parties to participate effectively. Implies that the process is never complete or perfect, requiring attention and tweaking as discussions progress.

Overseeing the process — the mediators and the participants are collectively creating the process, with the mediators in the role of consultant, designer, advisor, facilitator, and/or teacher.

Facilitating the process — the mediator is charged with making the process easier, making it work. It leaves open the question of whether the participants or the mediators design the process and make process decisions along the way. [I'm tilting towards using this one]

Guiding the process — the mediator is piloting the process, but not necessarily actively facilitating it. They may be backstage advising or coaching.

Advising the process, process consultants — the participants are in charge, and ask the mediators to assist within a given set of criteria.

Thoughts appreciated.